Job Description

SSR Customer Service Analyst | Remote Mode | Multichannel\n Remote mode (with occasional face-to-face meetings)\n Search managed by Cona Consultores\nAt Cona Consultores we are looking for an SSR Customer Service Analyst to join a renowned retail company in the home sector.\nWe are looking for a profile with experience in multichannel service, decisive and with good autonomy, who can manage high volumes of queries while maintaining clear, empathetic and professional communication.\n\n Responsibilities\nCustomer service through multiple channels: telephone, email and social networks (mainly Instagram).\nManagement of queries, complaints and conflict resolution.\nClear, professional and empathetic writing in all communications.\nFollow-up of cases until resolution, ensuring a satisfactory experience.\n\n Requirements\nExperience in multi-channel customer service (exclusive).\nExcellent spelling and diction.\nAbility to resolve situations with one's own criteria.\nResolution profile, organized and with good tolerance to pressure.\nStrong customer orientation, with friendly and respectful treatment.\n\n Conditions\nModality: 100% remote (Home Office).\nAvailability to occasionally attend offices at DOT or plant in Moreno.\nWorking hours: Monday to Saturday, 8 hours a day.\nDirect hiring with the company.\n\n IMPORTANT\nTAKE CARE OF YOURSELF ABOUT FAKE JOB NOTICES\nAt CONA Consultores, applications are made only through official employment platforms.\nAt CONA Consultores we never request ID photos or personal documentation.\n\nIf you have experience, a vocation for service and are interested in developing in a dynamic environment, we invite you to apply.\nWe look forward to your application!",