Job Description

Customer Service and Online Sales Advisor | Home retail | Remote Modality\nAt Cona Consultores we are looking for a Customer Service and Online Sales Advisor to join an important company in the home and decoration sector.\nWe are looking for people with a strong commercial profile, customer orientation and excellent communication skills to manage pre-sales queries and accompany customers throughout their purchasing process through social networks and digital channels.\nMain responsibilities\nAnswer queries about products: measurements, materials, availability, features and uses.\nAdvise and accompany customers in their purchasing decision process.\nManage pre-sale inquiries through social networks and digital channels.\nResolve objections and provide alternatives that contribute to closing the sale.\nRefer inquiries to the corresponding channel when a product is not available on the website.\nManage public comments on social networks representing the voice of the brand.\nRespond private messages from Instagram, Facebook, TikTok and others contact channels.\nManage multiple conversations simultaneously, guaranteeing quality of service and speed of response.\nAnticipate customer needs and queries to provide a satisfactory shopping experience.\nExclusive Requirements\nExcellent writing and spelling.\nBusiness profile and results orientation.\nAbility to communicate clearly and empathetically.\nAbility to adapt to the tone and language of a brand.\nOrganization and ability to manage multiple conversations at the same time. time.\nProactivity and autonomy.\nSpeed of learning.\nPrevious experience in digital customer service, online sales or e-commerce will be valued.\nExperience in platforms such as Mercado Libre, Tienda Nube or similar.\nManagement of Meta Business Suite, Wise or message management tools.\nAffinity or interest in the home, decoration or design field.\nWork modality\nRemote modality.\nFull day time.\nPossible schedules:\nfrom 8:00 a.m. to 5:00 p.m.\nfrom 9:00 a.m. to 6:00 p.m.\nThe company provides the necessary work elements (notebook and management tools).\nEventually face-to-face meetings may be held in offices located in the DOT area, so residing in CABA or nearby areas with easy access will be considered.\nBenefits\n100% work remote.\nWork equipment provided by the company.\nHiring under Agreement for Commercial Employees.\nMedical coverage / social work according to agreement.\nJob stability and immediate incorporation.\nPossibility of developing professionally within a company in constant growth.\nHiring conditions\nAgreement: Commercial Employees.\nImmediate incorporation.\n\nBE CAREFUL OF FALSE JOB NOTICES\nAt CONA you will always apply through Direct Employment Platforms and Corporate emails NOT to individuals.\nAt CONA We will never ask you to send a photo of your DNI or Personal Documentation.\nThe employer may only request the information strictly necessary for the performance of the job offered. Law 6471-21 GCBA",