Job Description

For our online department we are looking for the following figure: Customer Service Representative (100%) Duties: Ensure customer satisfaction during the performance of all activities within the scope of Customer Care Service, with the aim of maintaining a high level of customer satisfaction. Employment details: Work location Lugano. 100% employment rate, immediately and indefinitely. Young and dynamic working environment; Possibility of continuous training and professional growth; Flexibility thanks to the "Smart Working" formula Sector: Gaming/Entertainment/Media/Arts Role: Customer Service Hiring date: 09/01/2026 Employment percentage: Full-time Work availability: Shift work Manages other people: No Type of employment: Permanent contract Position: Employee Requirements: Mastery of using the Microsoft Office package (in particular Outlook). Availability to work according to shifts: 8.00-00.00 Monday-Sunday and holidays with 2 days off. Good knowledge of Italian and German, spoken and written (C1). Knowledge of English and/or French preferably. Attitude towards confidentiality, flexibility and precision. Predisposition for interpersonal contacts, communication and team work. Experience in a similar role is considered a preferential requirement. Please mention the word **DEVOUT** and tag RMTM2LjI0My44OS4yMzE= when applying to show you read the job post completely (#RMTM2LjI0My44OS4yMzE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.