Job Description

At Viasano Salud we are looking for an Administrative Operator for telephone service, oriented to the care of members and patients to add to our excellent Call Center team.\nResponsibilities\nHandle queries and complaints from members and patients via line 0800, mail and other channels.\nRegister, refer and follow up on requests.\nConduct and upload satisfaction surveys.\nMaintain quality of care and daily productivity.\nParticipate in virtual training and periodic reports.\nAssignment and rescheduling of shifts. \n Requirements\nComplete secondary school (exclusive).\nMinimum experience of 1 year in a Call Center.\nExperience in health and customer service is desirable.\nGood use of digital tools.\nGood internet connectivity at home.\n Skills sought\nCustomer orientation\nClear and empathetic communication\nOrganization\nTeamwork\nProactivity\n Modality: 100% virtual (Home Office)\n The company provides a computer\n Productivity awards\n Hours\nMonday to Friday: 9:00 a.m. to 6:00 p.m.\nSaturdays: 9:00 a.m. to 12:00 p.m.\n What we offer:\nBeing part of a young, constantly expanding company, committed to health care and well-being.\nExcellent work environment and a collaborative environment.\nOngoing training (internal and external).\nFree half day for birthdays\nBenefits club\nIntegration workshops\nWellness network\nDiscounts on medical services and more.\nWe invite you to apply and take the next step in your professional career with ViaSano!",