Job Description

The position involves the administrative and operational management of the technical service, with a focus on the coordination of tasks and customer monitoring.

Among its main functions are:

* Management and monitoring of customer complaints
* Coordination of the agenda of field technicians
* Upload and track work orders
* Customer service through email and WhatsApp
* Control of pending tasks and completed work
* Organization and updating of information in systems and spreadsheets
* Monitoring of interventions and closure of jobs
* Internal coordination with the technical team

Organizational capacity, task monitoring and resolution of operational situations are required.",