Job Description

About the company
Qualfon, S. C. is a leading company in the customer service and call center services sector in Mexico. With more than 20 years in the market, we stand out for providing an inclusive and collaborative work environment, with opportunities for growth and professional development for our employees.

OUR MISSION
Qualfon's mission is to help as many people as possible pursue their full calling, create a growing number of career development opportunities, and be the partner of choice for all our customers.

- Advance your education and earn a college degree through the Qualfon University program.
- FREE access to personal and professional support through the Qualfon Care Coach Program.
- Opportunities to earn additional income through incentives.
- Paid training.
- Employee discounts.
- We promote a culture where our teams and supervisors live and reflect Qualfon's mission and values.
- Qualfon is committed to ensuring that all employees enjoy their work.
- Scholarship program at Qualfon University (Rochat School of Business).
- Care coach program.
- Free access to online learning platforms (Coursera).
- Professional development within the company
- Competitive salaries plus bonuses.
- Organization guided by values.
- Bonus for referrals.

Campaign
In this campaign you would be providing customer service for home and appliance insurance, supporting them with the resolution of their doubts, clarifying coverage and guiding them on the use of their insurance policy.

Additional benefits and benefits
Competitive monthly salary of 13,000 to 16,000 pesos before taxes.
Legal benefits (social security, bonus, vacations).
Opportunities for growth and professional development.
Dynamic and collaborative work environment.
Educational benefits

Job Responsibilities
Provide bilingual telephone service to clients.
Resolve queries and problems in an effective and friendly manner.
Follow company protocols and procedures to ensure customer satisfaction.

Job Requirements
Minimum Baccalaureate studies (completed)
Advanced English level Verbal and written fluency (90% / C1)
Empathy
Excellent customer service skills.
Strong ability to resolve conflicts.
Attention to details.
Communication and interpersonal skills.
MS Office proficiency.
Minimum of 1 year experience in a call center.

We look forward to your application to get to know you better and continue with the process!"