Job Description

Bilingual Crisis Support Agent (Spanish/English) Part Time | Remote\nJoin a team committed to people's emotional well-being!\nWe are looking for a Bilingual Crisis Support Agent (Spanish/English) to provide emotional accompaniment and support to people going through crisis situations through text messaging platforms.\nIf you stand out for your empathy, listening skills and dedication to service, this opportunity may be for you.\nWork modality\n100% Remote\nContractor Mode\nPart Time Day\nFixed schedule: 12:30 AM to 5:00 AM (Argentine time)\nDay options\nFriday, Saturday and Sunday\nSaturday, Sunday and Monday\nRemuneration\nUSD 180 per month\nAdditional 13% surcharge for night hours\nMain responsibilities\nProvide emotional support and containment through chat and text messaging.\nManage crisis situations following established security and escalation protocols.\nMaintain multiple simultaneous conversations ensuring high quality standards.\nAssess situations of emotional vulnerability and act in accordance with defined procedures.\nDocument interactions accurately and professionally.\nWork collaboratively with clinical supervisors and support teams to ensure appropriate care.\nRequirements\nExclusive\nAdvanced level of English (oral and written).\nPrevious experience in bilingual call center, user support or bilingual assistance roles\nExcellent written communication and ability to function in dynamic environments.\nAbility to manage high-pressure situations and make decisions quickly.\nDesirable\nExperience in emotional support, crisis intervention, mental health, psychology, social work or related areas.\nExperience interacting with people in situations of emotional vulnerability.\nKnowledge of intervention protocols and emotional support.\nValued competencies\nEmpathy and active listening.\nVocation to service.\nEmotional intelligence.\nAbility to analyze and solve problems.\nResponsibility and confidentiality.\nTeamwork.\nCommitment to the quality and well-being of people.\nWhat do we offer?\n100% remote work.\nTraining and continuous support.\nExperience in a position with social and human impact.\nCollaborative work environment oriented towards supporting people.\nIf you are passionate about helping others and have an advanced level of English, we invite you to apply.",