Job Description

Bilingual Call Center Agent - Work at home \nCity: Cali, Bogotá and Barranquilla\nType of contract: Indefinite term\nModality: Remote\n42 working hours\n2 days Off\nNo Experience\nAbout Us\nFoundever is a global leader in customer experience (CX), with more than 170,000 associates supporting more than 750 leading brands worldwide. We offer innovative CX and technology solutions to create exceptional experiences in the moments that matter most. In Colombia we have more than 6,000 associates in Bogotá, Barranquilla and Cali, in a work environment focused on people and professional growth.\nJob Description\nWe are looking for a bilingual representative (Spanish and English) to provide support and build customer satisfaction for the most important brands worldwide. As a Bilingual Call Center Agent, you will be responsible for:\nAnswer incoming calls to customer service lines.\nProvide professional and competent support service.\nSuccessfully complete training and quality requirements.\nMain Requirements\nBe at least 18 years old.\nHigh school diploma.\nHigh level of English (B2+).\nColombian citizenship or permit job.\nRequired Skills\nExcellent written and verbal communication skills (in English).\nAbility to communicate effectively, positively and clearly.\nCustomer service skills.\nAbility to empathize with customer.\nAbility to build and gain customer trust through listening and understanding.\nComputer literacy.\nAbility to multitask.\nAbility in accurate data entry.\nBenefits What We Offer\nMonthly Food Bonus: Enjoy a monthly food bonus\nMedical Appointment Service: Access to medical appointments on the same day at no additional cost, choosing between in-person or virtual visits in various specialties.\nSeniority Bonus: Receive an extra bonus when you celebrate your first anniversary with us.\nPaid Days Off: After one year, you will be entitled to two additional days off, in addition to the 15 days you accumulate each year.\nOther Benefits\nReferral Program: Increase your salary with a program that offers bonuses and prizes for referring friends.\nRecognition Programs: Access an exclusive club for high-performing associates with special benefits.\nWellness program: Earn points and prizes while maintaining a healthy lifestyle.\nMonthly Activities: Enjoy monthly activities at headquarters or virtual such as day with your pet, special dates, contests and more.\nOpportunities Growth: Build a career at Foundever with multiple opportunities in Colombia, Latam and globally.\nApply Now!\nIf you are ready to be part of the best place to work and take your career to the next level, don't hesitate to apply! At Foundever, we are waiting for you with open arms to join our bilingual team.",