Job Description

Job Description
We are looking to incorporate a person for customer service aimed at German-speaking users, with a focus on offering a close and responsive service in different communication channels.
Responsibilities:
Support German-speaking customers by phone, email and chat.
Resolve technical and account-related incidents.
Accompany users in the use of the platform's functionalities.
Ensure a satisfactory experience in each interaction.
Collect suggestions from customers to contribute to improving the service.
Requirements:
Fluent German and English (level C1/C2).
Previous experience in customer service will be valued.
Communication skills and ability to resolve incidents.
Ability to work in a digital environment.
Customer-oriented approach.

Salary to receive
€1,200 - €2,000 / month