Job Description

Location: Colombia (Remote)\nWork Mode: 100% Remote BYOD (Bring Your Own Device)\nDepartment: Operations / Customer Support\nReports to: Team Leader\nAbout Influx\nInflux provides customer support for leading brands around the world. Our global team delivers high-quality support across multiple industries, helping customers solve problems and have exceptional experiences every day.\nWe are currently hiring experienced customer support professionals to join a healthcare-focused support team. This opportunity is ideal for candidates who have previously worked on healthcare, health insurance, medical services, patient support, healthcare technology, or related healthcare customer service accounts.\nIf you have strong phone-based customer service experience, excellent English communication skills, and the ability to follow processes accurately while delivering empathetic support, wed love to hear from you.\nWhat Youll Do\nDeliver Exceptional Customer Support\nHandle inbound and outbound customer calls professionally and efficiently\nAssist customers with healthcare-related inquiries, account questions, and service requests\nProvide clear, accurate, and empathetic communication during every interaction\nGather and document customer information with a high degree of accuracy\nResolve customer concerns while adhering to established procedures and guidelines\nEscalate complex situations appropriately when required\nMaintain Accuracy and Attention to Detail\nFollow instructions, workflows, and processes carefully\nAccurately document customer interactions and maintain detailed records\nVerify information before taking action or providing guidance\nDemonstrate strong listening skills and information retention\nMaintain quality standards while working in a fast-paced environment\nMeet Performance Expectations\nManage high call volumes while maintaining professionalism and accuracy\nNavigate multiple systems and applications simultaneously\nMeet productivity, attendance, and quality targets\nRemain adaptable to changing business needs and processes\nWhat Were Looking For\nRequired Experience\nMinimum of 2 years of experience as a Call Center Agent.\nMinimum 1 year of experience handling customer interactions primarily through phone support\nDirect experience supporting a healthcare-related account, healthcare organization, health insurance provider, medical practice, patient support program, healthcare technology platform, healthcare marketplace, or similar environment\nStrong English communication skills\nEnglish Communication Skills\nAdvanced to fluent English proficiency (B2+/C1 or higher)\nStrong verbal communication and active listening skills\nAbility to communicate naturally and confidently during unscripted conversations\nProfessional phone presence and customer-focused approach\nStrong comprehension skills and ability to understand detailed instructions\nProfessional Skills\nWere looking for candidates who can demonstrate:\nExcellent attention to detail\nStrong documentation and data-entry accuracy\nAbility to follow instructions carefully and consistently\nStrong memory retention and information-processing skills\nCritical thinking and problem-solving abilities\nProfessionalism, accountability, and reliability\nCoachability and openness to feedback\nAbility to work independently with minimal supervision\nAvailability\nFlexible availability, including evenings, weekends, and holidays as required by business needs\nStrong attendance and schedule adherence\nTechnical Requirements (BYOD)\nReliable high-speed internet connection\nComputer with a minimum Intel Core i5 processor (or equivalent)\nNoise-canceling headset\nQuiet, professional work environment\nPreferred Qualifications\nExperience supporting any of the following is highly valued:\nHealth insurance services\nPatient scheduling and appointment support\nMedical customer service programs\nHealthcare marketplaces\nHealthcare technology platforms\nMedical provider networks\nPatient support services\nHigh-volume customer contact environments\nWhy Join Influx?\n100% remote work opportunity\nJoin a growing global team\nWork with established healthcare clients\nCareer growth and development opportunities\nSupportive leadership and coaching\nPerformance-driven environment where your contributions make an impact\nReady to Apply?\nIf you have direct healthcare customer service experience, strong English communication skills, excellent attention to detail, and thrive in a phone-based support environment, we encourage you to apply.\nWe are seeking professionals who can confidently communicate with customers, accurately document information, follow processes closely, and deliver exceptional service every day.",