Job Description

Location: Colombia\nWork Mode: Remote BYOD (Bring Your Own Device)\nDepartment: Operations / Delivery\nReports to: Team Leader\nAbout Influx\nInflux is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams.\nAt Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance while maintaining a strong focus on work-life balance and long-term career growth.\nAbout the Role\nWere looking for a Senior Customer Service Agent someone who doesnt just respond to customers, but manages and improves an AI-powered support system. In this role, youll operate like a manager but your team is AI.\n Help the customer\nReview and refine AI-generated responses\nHandle complex or sensitive escalations\nApply judgment where AI falls short\n Improve the system\nUpgrade knowledge bases and workflows\nIdentify and fix systemic issues\nBuild operational context (customers, products, policies)\nContinuously train and optimize AI performance\nYour main tool? Writing.\nMore specifically: reviewing, refining, and elevating AI-generated communication.\nRequired Profile\nAdvanced English level ( B2+ spoken and written).\nPrevious experience in BPO / Customer Support environments. \nHigh agency (you act first, report second)\nCuriosity and openness to new technologies\nTechnical Requirements (BYOD)\nReliable and stable internet connection.\nComputer with minimum Intel Core i5 processor or equivalent.\nNoise-canceling headset.\nA fully functional laptop and reliable high-speed internet are required (Windows operating system only; iOS is not supported).\nWorking Conditions & Benefits\n100% remote work modality.\nStable employment contract.\nCareer growth opportunities within an international organization.\nSupportive and collaborative work environment.\nWhy Join Us?\nBe part of a fast-growing global organization with international exposure.\nWork with innovative clients and cutting-edge tools.\nBuild a long-term career with continuous learning and development opportunities.\nEnjoy a remote-first culture that values accountability, autonomy, and performance.\nJoin a people-centered company where your contribution truly makes an impact.",