Job Description

Bilingual Customer Service Agent French & English\n About the Client\nOur client specializes in smart, solar-powered motorized window shades (C-Series) designed for easy, tool-free installation and automated energy savings. Their innovative solutions combine convenience, technology, and energy efficiency to enhance the customer experience.\n Who Were Looking For\nWe are looking for a customer-focused, bilingual professional who is fluent in both French and English and has experience supporting customers in an e-commerce environment.\n Key Requirements\nFeel free to apply even if you only meet some of the requirements. We value relevant experience, transferable skills, and the right attitude, so dont hesitate to apply if you believe youre a good fit.\nBilingual Fluency Essential: Excellent written and spoken French and English.\nCustomer Service Experience: At least 1 year of experience in a customer service role.\nE-Commerce Experience: Previous experience in e-commerce operations and/or e-commerce customer support is highly preferred.\nMultichannel Support: Ability to effectively manage customer interactions across email, voice, and live chat, sometimes concurrently.\nE-Commerce Tools: Experience using platforms such as Shopify, Gorgias, or similar customer service and e-commerce tools.\nWeekend Availability: Willingness to work weekends on a rotating schedule.\nStrong Communication Skills: Excellent communication, active listening, and problem-solving skills, with a strong focus on delivering a positive customer experience.\n What you will do:\nDeliver empathetic support: Provide warm, patient, and non-robotic customer service tailored to parents buying shoes for toddlers.\nPrioritize urgent tickets: Manually scan and triage ticket queues to resolve time-sensitive order modifications before daily warehouse cutoffs.\nHandle customer interactions on phone, email, and chat\nProvide timely and effective support to resolve customer issues\nDeliver a positive customer experience while meeting performance KPIs\nCommunicate clearly and professionally with customers and internal teams\nIdentify customer needs and offer appropriate solutions\nTake ownership of customer concerns through to resolution\nBuild and maintain strong customer relationships\n Technical Requirements (BYOD)\nLaptop (No Chromebook or Linux OS)\n8 GB RAM\nMinimum Intel Core i5 processor or equivalent\nWindows or Mac operating system\nHigh-speed wired internet connection of 50 Mbps uploads and downloads\nQuiet and dedicated workspace suitable for remote work\n Contract & Schedule\n100% Remote position\nSchedule availability: 7 days/week, MondaySunday\nYour actual shift would fall within these operating hours, so this does not mean you would be working the entire window. However, some assigned shifts may include night hours.\n-Weekdays: 5:00 AM8:00 PM PT\n-Weekends: 6:00 AM6:00 PM PT\n Why Join Influx?\nWork with a global and diverse team.\nGain experience supporting a growing international client.\nDevelop your analytical and operational skills.\nBuild experience in quality-focused remote operations.\nJoin a supportive, inclusive, and people-first culture.\n Important Notes\nInflux never charges any fees during the recruitment process.\nOfficial communication will only come from email addresses ending in @influx.com.\n Ready to Apply?\nClick the application link above and take the next step in your remote career with Influx!",