Job Description

Customer Service Representative in Barranquilla\nCity: Barranquilla\nType of contract: Indefinite term\nModality: Remote\n42 working hours\n2 days Off\n3 Months Min Experience in Call center\nAbout Us\nFoundever is a global leader in customer experience (CX), with more than 170,000 associates supporting more than 750 leading brands worldwide. We offer innovative CX and technology solutions to create exceptional experiences in the moments that matter most. In Colombia we have more than 6,000 associates in Bogotá, Barranquilla and Cali, in a work environment focused on people and professional growth.\nJob Description\n It is a primarily customer service position where there are eventually sales, incoming and outgoing calls, from new or existing passengers seeking to generate a new reservation or make changes to reservations already generated through the client's own tools, guiding interactions towards passenger satisfaction. Our client is an airline.\nResponsibilities:\nAnswer incoming calls to customer service lines.\nProvide professional and competent support service.\nSuccessfully complete training and quality requirements.\nMain Requirements\nBe at least 18 years old.\nHigh School Diploma.\nResidence in Barranquilla\nColombian citizenship or work permit.\nSkills Required\nExcellent written and verbal communication skills (in English).\nAbility to communicate effectively, positively and clearly.\nCustomer service skills.\nAbility to empathize with the customer.\nAbility to build and gain customer trust through listening and understanding.\nComputer literacy.\nAbility to multitask.\nAbility in accurate data entry.\nBenefits We Offer\nBonus monthly meal\nAccess to scheduling in-person or virtual medical appointments at no additional cost.\nSeniority bonus of $500,000 COP upon reaching the first anniversary with the company.\nAdditional days off after the first year of work\nOther Benefits\nReferral Program: Increase your salary with a program that offers bonuses and prizes for referring friends.\nRecognition Programs: Access an exclusive club for high-performance associates with special benefits.\nProgram Wellness: Earn points and prizes while maintaining a healthy lifestyle.\nMonthly Activities: Enjoy monthly on-site or virtual activities such as day with your pet, special dates, contests and more.\nGrowth Opportunities: Build a career at Foundever with multiple opportunities in Colombia, Latam and globally.\nApply Now!\nIf you are ready to be part of the best place to work and take your career to the next level, don't hesitate to apply! At Foundever, we are waiting for you with open arms to join our bilingual team.",