Job Description

A company in the Call Center sector is looking for people with technical, technological or professional training in Law, Social Communication, International Sciences or areas related to immigration. You will be responsible for serving clients in English and Spanish, providing information on immigration processes, following up on cases, managing agendas, updating CRM, organizing documentation and guaranteeing high quality service. Competencies in effective communication, customer orientation, empathy, attention to detail, confidentiality, teamwork, adaptability and problem solving are valued. English level C1+.\n Position Required: Contact center agent \n Salary: $4,000,000 approx. (USD 1,000)\n Educational Level: Technician, Technologist or Professional\n Experience: 12 months\n Type of Contract: Work or work\n Hours and Place of Work: Daytime, remote modality, applies to all of Colombia. Time: 08:00 a.m. m. to 05:00 p.m. m.\nAdditional observations: Immigration experience, customer service, or similar administrative functions desired. Excellent verbal and written communication skills. Professional command of the English language (oral and written). Fluent Spanish. Ability to work in a dynamic, high call volume environment. Organizational skills and attention to detail. Ability to handle confidential information with discretion. Experience with CRM, customer management systems or case tracking platforms is highly valued.",