Job Description

Recruitment in progress! Looking for talent to join the Indra Group team\nWe are looking for a Service Desk Agent, ready to join our mission, with proven experience of at least 1 year in telephone or remote technical support.\nWe are looking for people who share our values:\n Leadership\n Flexibility\n Reliability\n Focus\nResponsibilities:\nReceive calls and manage tickets through the customer self-management portal.\nAttend incidents and requests as the case may be, ensuring a timely response.\nAnalyze and detect failures, proposing appropriate solutions for the user.\nDocument in detail the causes and resolutions of the cases attended.\nComply with the service indicators established by the client.\nProvide an exceptional service experience to the end user.\nApply knowledge of ITIL v3+ or agile methodologies in daily management.\nRequirements:\nTechnical or technological training in Systems, Computer science or related careers.\nMinimum 1 year of experience in telephone or remote support for users.\nKnowledge in: Windows operating systems, Office Package and ITIL v3+ Methodology or similar.\nExperience desirable in serving VIP users.\nConditions of operation:\nMode of service: In-person with Home Office on weekends.\nOffice day with accessibility.\nRotating rest: Saturday or Sunday, depending programming.\n We offer you:\nPeople-centered culture\nCareer plans, seedbeds and projects with purpose\nThe support of a company recognized as a Great Place to Work\nApply now and join the Core!\nReady to create your future with us?",