Job Description

Join BPO Global Services!\nWe are a diverse and inclusive community of global talent that builds authentic relationships in every interaction. We are looking for bilingual service agents (B2+) for new talent to be part of our team and provide high-quality service experiences to our clients.\nWe are looking for personnel to hire under the service provision modality, with 100% in-person work. \nWe are looking for: Retention Agent \nYou will be responsible for:\nProviding clear and accurate information about the company's products or services.\nIdentifying customer needs and achieving effective retention.\nEnsuring high standards of quality, productivity and customer service.\nWhat do we offer?\nSalary: $2,185,000 COP.\nGuaranteed bonus: $500,000 COP.\nAdditional commissions for management of cases.\nType of contract: Provision of services.\nWorkplace: Remote\nWorking hours: Monday to Saturday, with rotating shifts.\nRequirements:\nB2+ level of English (essential).\nAvailability to work full time.\nMinimum experience of 6 months, preferably in sales or retention areas.\nAbility to provide objective, clear and results-oriented attention.\nWhat will be your challenge?\nKnow in depth the products and services of the campaign.\nAttend and advise clients in a professional and effective manner.\nPromote the assigned services.\nReport results to the supervisor.\nComply with the company's policies, procedures and quality standards.\nExclusive benefits:\n5 days of paid vacation upon completing a year of contract.\nPaid day off for birthdays.\nAt BPO Global Services we are not looking for just any profile. We are looking for people who understand that mastering another language is not just a skill, but an opportunity to grow professionally.\nBe part of BPO Global Services and take your career to the next level!",