Job Description

Customer Service Agent – Teleworking

An important company in the industrial sector, specialized in gases and services, is looking for Customer Service Agents (CSC) to join its Customer Service team.

The objective of the position is to manage and analyze customer needs and requests, delivering timely responses within defined deadlines and contributing to maintaining quality service and customer satisfaction.

Main functions
- Attention and management of customer requirements through telephone and digital channels.
- Entry and management of requests in SAP system.
- Management of orders, quotes and price inquiries.
- Review of customer conditions and monitoring of order dispatch.
- Review of stock and inventories, providing information on product availability and arrival dates.
- Registration and monitoring of claims and requirements in internal systems.
- Recovery and contact with clients who have abandoned or interrupted their calls.
- Making outbound calls to capture orders, delivery of budget information and equipment available for pickup or dispatch.
- Management of creation and update of clients and patients in SAP.
- Attention and response to queries received through digital channels, such as WhatsApp and corporate emails.
- Delivery of advice and guidance regarding products and services.
- Entry and coordination of orders for installation or removal of equipment.
- Attention to commercial and technical queries, referring requirements to the corresponding areas when necessary.
- Compliance with the Safety, Integrity and Quality policies and procedures established by the company.

Conditions of the position
- Modality: Teleworking.
- Working hours: Rotating shifts from Monday to Sunday and shifts from Monday to Friday.
- Shift A: Monday to Sunday from 08:00 to 18:30 hrs.
- Shift B: Monday to Sunday from 2:30 p.m. to 12:00 a.m.
- Shift C: Monday to Sunday from 10:30 p.m. to 8:00 a.m.
- Shift D: Monday to Friday from 08:00 to 16:30 hrs.
- Shift E: Monday to Friday from 08:30 to 17:00 hrs.
- Shift F: Monday to Friday from 09:00 to 17:30 hrs.
- Shift G: Monday to Friday from 10:00 a.m. to 6:00 p.m.
- Shift H: Monday to Friday from 11:30 a.m. to 8:00 p.m.

- Net income: $890,000 per month.
- Contract: Fixed term 2 + 2 months, with the possibility of becoming indefinite depending on performance.
- Assignments: Internet, consumption and food in accordance with the conditions established for the position.

Requirements
- Complete secondary education.
- Ideal mid-level technical training in administrative areas, Call Center or Customer Service.
- Minimum 1 year of experience in customer service, Call Center or similar positions.
- Experience in attention and management of customer requirements.
- User level PC management.
- Ideal SAP management, not exclusive.
- Availability to work in a rotating shift system.

Benefits
- 100% teleworking modality.
- Bonuses during the year once moving to an indefinite contract.
- Possibility of stability and development within a consolidated company in the industrial sector.

If you have experience in customer service, Call Center or similar positions and are looking for a job opportunity in teleworking mode, we invite you to apply!"