Job Description

Job Description\nWe are looking for Contact Center Agents focused on customer service to join our team. The selected person will be responsible for answering incoming calls from users and clients who request information, activation or management of the different services we offer. Managed services may include physiotherapy, psychology, general medicine, hairdressing, cooking, among others. The role requires recording information in our systems and providing an efficient, friendly and decisive service experience.\nMain functions\nReceive calls from users and clients.\nManage requests related to the services offered by Vivofácil.\nResolve queries, doubts, incidents and customer requirements.\nRegister and update information on the internal platform.\nPerform administrative management derived from each interaction.\nGuarantee quality service and compliance with processes established.\nRequirements\nCompleted academic bachelor's degree.\nMinimum 6 months of experience in customer service, contact center or making calls (outbound).\nBasic use of office tools (Microsoft Office or similar).\nExcellent verbal communication and customer service skills.\nAbility to solve problems and focus on detail.\nAbility to work autonomously in remote environments.\nCommitment to processes and high standards of quality.\nCompetences\nCustomer orientation.\nEffective communication.\nEmpathy and active listening.\nTeamwork.\nOrganization and attention to detail.\nAdaptability and autonomy.\nWhat do we offer?\nJob stability.\nTraining and continuous support.\nExcellent work environment.\nOpportunity for professional growth and development.\nApply and become part of a team committed to providing solutions and experiences exceptional to our clients! ",