Job Description

Vacancy: Trilingual Customer Service Advisor\nLocation: REMOTE: Bogota, Cali, Barranquilla or Bucaramanga\nOn site: Medellin\n\nRequired languages: English B2+ and French B2+ (conversational level)\nRole description\nWe are looking for a Customer Service Advisor to manage support tickets in Spanish, English and French or German, via voice, email and chat. The ideal candidate will have excellent communication skills, a proactive attitude and the ability to work as a team.\nResponsibilities\nManage customer service tickets via voice, email and chat efficiently and professionally\nProvide assistance and resolve queries related to purchases and products\nEnsure a positive experience in each customer interaction\nEscalate cases when necessary, maintaining active communication via Microsoft Teams\nPrepare to take calls in the future\nConduct and pass a written evaluation\nMaintain accurate records and adequate follow-up of cases\nCollaborate closely with the team to meet service objectives\n Requirements\nConversational level in English (B2+) and German (B2+)\nPrevious experience in BPO/Callcenter customer service 1 year\nExceptional communication and empathy skills\nAvailability to work flexible hours\n\n Benefits\nCollaborative work environment focused on professional development\nTwo days free per week (rotating)",