Job Description

Do you have experience in the automotive sector and are you passionate about providing top-notch customer service? This opportunity is for you! We are looking for an organized, proactive person with excellent communication to join our service team. You will be the main voice of our department and a key player in monitoring our operations.\n\nPrimary Responsibilities:\nCustomer Management: Answer incoming calls and make outgoing calls for the service department in English.\nAgenda: Schedule and confirm maintenance and repair appointments.\nParts Logistics: Place and follow up on spare parts orders under the direction of the Service Operations Manager.\nQuality: Make post-repair follow-up calls for measure customer satisfaction.\nInventory support: Actively support the search for inventory at auctions in collaboration with Diana Quijano.\n\nIdeal Candidate Profile:\nIndustry experience: Previous experience in automotive service, dealership operations or related areas (highly preferred).\nTools: Previous management of DMS systems or CRM platforms.\nCommunication skills: Excellent telephone presence, empathy and fluency when speaking.\nOrganization: Ability to detail tasks. and manage multiple open cases simultaneously.\nAdded value: Previous experience in a Call Center or BDC (Business Development Center) is a plus.\nEssential: 100% Bilingual \n Exclusive Requirement:\nLanguage proficiency: Fluent bilingual (English and Spanish). The position requires direct and constant communication with clients and suppliers in the United States.\nWhat do we offer?\n100% remote work modality.\nJob stability with fixed hours from Monday to Friday.\nCompetitive base salary adjusted to your knowledge and career.\nIf you have the profile, apply!!",