Job Description

Job Description
We are looking for a customer service professional to support Italian-speaking users, offering a high-quality service experience through different communication channels.
Responsibilities:
Serve clients in Italian by phone, email and chat.
Manage inquiries related to accounts, billing and service usage.
Resolve incidents efficiently and solution-oriented.
Provide information and guidance on products, services and platform functionalities.
Ensure high-quality customer service in every interaction.
Escalate complex cases to appropriate teams when necessary.
Collect customer feedback to contribute to improving service.
Requirements:
Native or very high level of Italian and high level of English.
Previous experience in customer service or contact centers (valuable).
Communication and interpersonal interaction skills.
Problem solving skills and attention to detail.
Management of digital tools and support systems.
Positive attitude and customer orientation.

Salary to receive
€1,200 - €2,000 / month