Job Description

Position: Night Support Agent (Remote)\n Location: Argentina 100% remote mode\n Hours: Monday to Friday, 11:00 p.m. 7:00 a.m. (Spain time) \n Description We are looking for a Night Support Agent to manage the guest experience during the night shift. You will be the first point of contact to resolve incidents, guide remote check-ins and address technical or logistical problems, ensuring an empathetic and decisive service.\n Responsibilities\nHandle calls and guest requests.\nManage access and remote check-in.\nResolve basic technical incidents (Wi-Fi, appliances, air conditioning).\nEscalate emergencies according to protocol.\nDocument cases in CRM and maintain clear and consistent communication. calm.\n Requirements\nMinimum 2 years in customer service.\nAdvanced English (C1) + native Spanish.\nBasic use of technological tools (Excel, Word, CRM).\nAbility to work autonomously at night.\n Valued skills Patience, empathy, effective communication, problem solving, stress management and proactivity.\n Apply now and be part of an international team that guarantees exceptional experiences for guests, even in the moments more critical.",