Job Description

Remote Technical Support Agent\nE-commerce company specialized in the sale of software licenses is looking for a Technical Support Agent to provide customer service and resolve incidents related to software installation and activation.\nWe are looking for a person with knowledge of Windows and Microsoft Office, with skills to explain technical solutions to users and provide remote support in a clear, fast and professional manner.\nIf you have experience in technical support, help desk or customer service on technological issues, this opportunity could be for you. ti.\nMAIN FUNCTIONS\nProvide technical support to customers via WhatsApp Business and email\nGuide customers in the installation and activation of Windows and Microsoft Office\nDiagnose and resolve common license activation errors\nManage orders within the online store platform\nChange order statuses and verify deliveries\nSend licenses manually when the system does not deliver them automatically\nGenerate and send CFDI invoices when customers do so request\nFollow up on customer queries or incidents\nREQUIREMENTS\nDesirable technical career or studies in computing, systems or related areas\nExperience of 1 to 2 years in technical support, help desk or technological customer service\nKnowledge in installation and configuration of Windows\nKnowledge in installation and activation of Microsoft Office\nManagement of digital tools such as email and spreadsheets\nExcellent writing and spelling in Spanish\nSE WILL BE APPRECIATED\nExperience in remote technical support\nExperience in e-commerce platforms or online order management\nExperience with artificial intelligence tools as technical support\nBasic knowledge of CFDI billing\nCOMPETENCIES\nCustomer orientation\nPatience to explain technical processes\nOrganization and management of multiple conversations\nResolution mentality\nAbility to work remotely and autonomously\nWE OFFER\nMonthly salary from $10,000 to $15,000 MXN net depending on experience\n100% remote work\nTraining in internal products and tools\nJob stability in a growing e-commerce company\nStipulated benefits\nHOURS\nMonday to Friday from 12:00 pm to 8:00 pm",