Job Description

ColConnect Solutions is seeking a motivated Bilingual Agent (English–Spanish) to support various customer service and sales campaigns. This role involves managing both inbound and outbound interactions across multiple industries. You'll provide exceptional support, build relationships, and help drive sales results. This is an excellent opportunity for people looking for stability, professional development and a quick promotion.

Key Responsibilities:
Manage incoming customer service inquiries via phone, chat and email.

Make outbound calls for sales, follow-up, lead generation and customer contact.

Communicate clearly and professionally in both English and Spanish.

Meet and exceed performance metrics and campaign objectives.

Accurately document customer interactions in CRM systems.

Resolve customer concerns and escalate complex issues when necessary.

Identify customer needs and offer tailored solutions or products.

Collaborate with team leaders to improve processes and customer satisfaction.

Requirements:
Fluency in English and Spanish (advanced verbal and written proficiency required).

Previous experience in customer service, call centers or sales is preferred.

Excellent interpersonal and communication skills.

Strong problem-solving skills and attention to detail.

Comfort with technology, CRM platforms and remote communication tools.

Autonomous, reliable and able to work in a performance-based environment.

You must reside in Medellín, Colombia, or be able to work Medellín-based schedules.

Hours: Monday to Friday from 9:00 a.m. to 5:00 p.m. m. to 6:00 p.m. m. (with one hour of lunch) or 11:00 a.m. m. to 7:00 p.m. m.

Payment model: Salary for hours worked.

Value per hour: $16,250 COP.

Required hours: Minimum of 40 to 42 hours per week.

Estimated monthly salary: Between $2,600,000 (depending on compliance with weekly hours).

Benefits: Contract with all legal benefits included.

Technical requirements: Computer, headphones and wired internet required.

What ColConnect Solutions offers:
Indefinite term contract.

Competitive pay determined by experience.

Full-time remote position with stable schedules.

Opportunities for rapid advancement within a growing organization.

Continuous training and professional development.

A supportive, collaborative and growth-focused team culture.",