Job Description

Job Description\nPosition: Service Desk Executive.\nJob Description:\nProvide internal customer service through different inputs, email, telephone and digital platforms, as well as Level 1 technical support, to the entire corporate in operational and administrative areas.\n· Attention to suppliers for access management to the different Grupo Caliente Casinos.\n· Attention to complaints, suggestions or congratulations on the general operation of the Group's Casinos.\nMain activities:\nReception of incidents, failure reports or service requests from all operational and administrative areas of the corporate through the different means of entry.\nProvide Level 1 technical support to solve the incidents that MdS is responsible for resolving and escalate the incidents to different corresponding areas for attention.\nGenerate a ticket in the company's CRM for each request.\nDocument with concise and pertinent information all tickets for their closure or assignment to the service area.\nMonitoring and monitoring of tickets for proper documentation and closure by the corresponding areas.\nSkills and requirements:\nProfessionals:\nHigher Technical University Studies or completed or truncated professional career in the areas of Information Technology (IT), Admon. of business, Marketing or similar.\nAbility to learn quickly, retain information and make correct decisions in your position.\nManagement of Office parcel programs.\nExcellent or good spelling and writing.\nExcellent customer service.\nExperience in Service Desks or Call Centers (desirable)\nBasic knowledge of English (desirable)\nSchedule availability (essential)\nPersonal:\nGood verbal communication, excellent service disposition, ability to listen, understand and write ideas clearly.\nAbility to adapt, initiative, responsibility and work discipline.\nReal desire to obtain stable employment and job growth.",