Job Description

We are looking for Customer Care Agents for FIFA Ticketing \n\nREMOTE Position in Bogotá, Medellin, Barranquilla, Cali, Armenia and Bucaramanga\n Hours:\nMonday to Sunday\nAvailability from 8:00 a.m. to 5:00 p.m. to 8:00 p.m.\n44 hours per week + 1 hour of lunch\n2 days off per week\n Remuneration:\n4,000,000+ Connectivity assistance\n Language Required:\nEnglish C1, French C1, Spanish/ English C1, German C1, Spanish\n Role description:\nYou will be responsible for providing international customer service for tournament ticketing processes FIFA, both for the general public and for specific groups.\nMain responsibilities:\nProvide complete information within established times.\nEnsure compliance with FIFA ticketing policies and regulations.\nAchieve the team's monthly KPIs.\nAnswer queries by mail, webform, letter and other channels using the FIFA knowledge base.\nPerform inbound and outbound telephone support, including clarification of ticketing processes.\nProvide support to sales processes Groups.\nAdvise clients with disabilities or reduced mobility.\nSupport administrative tasks such as: Data entry and analysis, Document review, Testing of ticketing and CRM systems, Translation and revision of texts for clients\nEnsure that all service complies with FIFA guidelines.\nRequirements:\nBe trilingual in English, French and German with an advanced level \n1 year of previous experience in Customer Service\nIf you meet the profile and you want to be part of the service team for one of the largest sporting events in the world, we want to meet you! ",