Job Description

Join our Team as a Customer Service Agent!\n\nDo you want to be part of a global brand and provide exceptional customer experiences? We are looking for trilingual Customer Service Agents (Spanish, English and French) with a passion for service and outstanding communication skills.\n\n Hours: Monday to Sunday | 42 hours per week | Availability between 7:00 a.m. and 11:00 p.m. Rotating shifts\n Benefits: 2 days off per week + collaborative environment and growth opportunities\n\n Responsibilities:\n Manage chats and calls in Spanish, English and French efficiently and professionally. Guarantee positive experiences in every interaction. Maintain accurate records and follow up on cases. Collaborate with the team to meet service objectives. Answer calls about products, accounts, access and purchasing processes. Provide quick solutions such as refunds and resends.\n\n Requirements:\n Level of English B2+ Level of French B2+ Exceptional communication and problem-solving skills Time flexibility and proactive attitude Previous experience in a call center",