Job Description

Location: Argentina\nWork Mode: Remote BYOD (Bring Your Own Device)\nDepartment: Operations / Delivery\nReports to: Team Leader\nImagine a world where one person can do the work of an entire customer support team. That world is here.\nWere looking for a AI Senior Customer Service Executive someone who doesnt just respond to customers, but manages and improves an AI-powered support system.\nIn this role, youll operate like a manager but your team is AI.\nWhat youll do\nYoull work in two core modes:\n Help the customer\nReview and refine AI-generated responses\nHandle complex or sensitive escalations\nApply judgment where AI falls short\n Improve the system\nUpgrade knowledge bases and workflows\nIdentify and fix systemic issues\nBuild operational context (customers, products, policies)\nContinuously train and optimize AI performance\nWhat makes this role unique\nThis is not a traditional support role.\nIt blends:\nAI management\nStakeholder communication\nStrategic thinking\nHands-on execution (when needed)\nYour main tool? Writing.\n More specifically: reviewing, refining, and elevating AI-generated communication.\nWhat were looking for\nAdvanced English (required)\nPrevious experience in BPO / Customer Support environments\nStrong analytical and critical thinking skills\nExcellent written communication\nHigh agency (you act first, report second)\nCuriosity and openness to new technologies\nBackground or courses in IT or Cybersecurity\nStudies in Computer Engineering or related fields\nTechnical Requirements (BYOD)\nReliable and stable internet connection.\nComputer with minimum Intel Core i5 processor or equivalent.\nNoise-canceling headset.\nA fully functional laptop and reliable high-speed internet are required (Windows operating system only; iOS is not supported).\nWhy join us\nBe part of the transformation of customer support\nWork at the intersection of AI and operations\nMove beyond repetitive tasks into system-level impact\nIf youre excited about the future of AI + human collaboration, this role is for you. Apply now",