Job Description

About KastleKastle is building the AI ​​operating system for consumer lending. We partnered with some of the largest mortgage lenders in the United States to transform their contact centers and fulfillment operations with AI voice agents. With backing from Y Combinator, Commerce Ventures, and executives from Snapdocs, Google, and WePay, we are redefining the way millions of borrowers interact with financial institutions. Trainer with experience in telephone operation in the mortgage industry. You will help improve our AI system by providing feedback on conversations, annotating data, and performing quality testing. If you've worked as a customer service or collections agent for a mortgage servicer, this role is ideal for using your knowledge to train AI in real-world scenarios. Responsibilities Annotate and label data from mortgage-related conversations. Provide feedback on AI responses to make them more accurate and useful. Train the AI ​​system to better handle mortgage servicing phone calls. Test AI for issues, including response quality, customer experience, explanation quality, and realism. Schedules.Requirements 5+ years as a customer service agent for a mortgage servicing company. Knowledge of the mortgage industry, including escrows, payment questions, loss mitigation calls, QRPC requirements, service transfer questions, and customer conversations. Strong attention to detail and communication skills. Reliable internet and computer for remote work. Preferred Qualifications 3+ years as a mortgage customer service supervisor. Familiarity with providing feedback to customer service agents. client.BenefitsFlexible part-time hours. Opportunity to shape cutting-edge artificial intelligence technology. Work from home. Mention the word **FRUGAL** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you have read the job posting in its entirety (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to prevent spam requesters. Companies can search these words to find applicants who read this and see that they are human.