Job Description

Telecommunications Company, is looking for a BI / BA Analyst \nREQUIREMENTS:\nAcademic Training: \nBachelor or Graduate in Systems Engineering, Statistics, Industrial Engineering, Mathematics or related careers. \n Desirable: Diploma or specialization in Business Intelligence, Data Analytics or Big Data. Work Experience: Minimum 2 to 3 years of experience as a BI Analyst, Data Analyst or Reporting Analyst. \n Essential experience in the Contact Center, BPO or Telecommunications field managing mixed operational metrics (Inbound/Outbound).\n Technical Knowledge (Hard Skills): \n Data Visualization: Expert level in Power BI (advanced mastery of DAX and Power Query) or Tableau. \n Databases: Advanced level of SQL (creation of views, stored procedures, optimization of complex queries).\n Excel: Expert level (Macros, VBA, complex data models). \n Additional Languages ​​(Desirable): Basic/intermediate knowledge of Python or R for statistical analysis or automated data cleaning. \nHave tools for remote work\nJOB DESCRIPTION:\nDesign, develop and automate interactive reports and dashboards that consolidate the operational information of the Inbound and Outbound campaigns. \nIts mission is to transform large volumes of raw data (from scoreboards, CRMs and WFM systems) into strategic visualizations that allow identifying opportunities for improvement, measuring profitability and ensuring compliance with business and client KPIs. \nWE OFFER:\n1. Fixed + variable salary\n2. 100% payroll and social benefits.\n3. Punctuality in payments.\n\nNOTE: Attach your C.V at the time of applying with all your updated information, otherwise it will not be taken into account.",