Job Description

In our team as a national bilingual Portuguese customer service analyst, you will be responsible for serving users, providing them with the best solutions and maintaining constant knowledge about the client's services or products.\nThis is what you will do:\n· Based on active listening, communication and persuasion, you create an environment and a relationship of trust with your client.\n· You are able to resolve doubts or concerns about problems related to a product or service to complete its sale.\n· Achieve the highest volume of conversion through the correct management of each contact-interaction and the maximum use of the tools at its disposal (databases).\nThe TOP Team is looking for the following personnel:\n· From high school graduates, Technicians, technologists or professionals with availability of time to work and an advanced level of Portuguese (B2+ or C1).\n· Work experience is not required.\n· Live in a national level.\n· Proactive, responsible staff, empathetic, respectful with attraction to the commercial area.\nLet's talk about benefits:\n· $2,300,000 + legal benefits and bonuses.\n· Home work-WAHA.\n· Work 42 hours a week with 1 day of rest that can be Saturday or Sunday.\n· Paid training from the first day.\n· Indefinite-term contract.\n· Corporate development programs and career plan.\n· Training fund employees.\n*Terms and conditions apply.\nThis is what sets us apart:\nWe are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its different cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best places to work in the country and the world, we continue to lead the way in innovation, always going above and beyond.\nAt TP, we champion diversity, equity and inclusion in every connection. We value the unique perspectives and identities of our clients and collaborators, fostering an inclusive culture where all voices are heard, valued and respected. Our commitment to diversity strengthens our connections, creates meaningful impact, and builds a more equitable world.\n\nMake a difference with the TOP Team!",