Job Description

At BancoEstado Contact Center, we work every day to deliver a memorable and quality experience to our clients, advising and offering sustainable financial solutions through our telephone service channels and social networks.

Our vision is to be leaders in care through non-face-to-face channels, impacting in a positive, sustainable and inclusive way.

We are proudly #1 in Great Place to Work for Women, and we have a strong commitment to the environment, equity and the well-being of our teams.

In addition, we adhere to the Labor Inclusion Law No. 21,015, actively promoting the incorporation of people with disabilities and/or recipients of disability pensions in an environment of respect, equity and opportunities.

We are looking for a Quality Analyst in Commercial Retention

What will your role be?
Perform listening and analysis of commercial retention calls, ensuring compliance with service protocols, commercial techniques and scripts established for customer retention.
You must evaluate the executive's argumentation, the correct detection of needs, the appropriate use of retention offers and the general quality of the service delivered.

Requirements:
- Secondary or Higher Education (exclusive).
- Minimum experience of 1 year in banking products: insurance, withholdings, Collections, banking products (exclusive).
- Knowledge of banking/financial services and products and customer service is desirable.
- Management of computer tools at the user level.
- Experience in teleworking tools (exclusive).

We offer:
- 40 hour day.
- Work in Teleworking mode.
- Certified and paid training.
- Personal Accident Insurance
- Continuous training.

Benefits that make the difference:
· Special permits and support protocols (TEA Law, work-life balance).
· Life and personal accident insurance.
· Quarterly income adjustment.

Are you interested?
Apply with us and be part of an organization that values ​​people, promotes inclusion and works with purpose.

Join BancoEstado Contact Center and transform the customer service experience in Chile!

If you meet the requirements and want to be part of our company, we invite you to apply and join our team!
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