Job Description

At BancoEstado Contact Center we work every day to deliver a memorable and quality experience to our clients, advising and offering sustainable financial solutions through our telephone service channels and social networks.

Our vision is to be leaders in care through non-face-to-face channels, impacting in a positive, sustainable and inclusive way.

We are proudly #1 in Great Place to Work for Women and have a strong commitment to the environment, equity and the well-being of our teams.

In addition, we adhere to the Labor Inclusion Law No. 21,015, actively promoting the incorporation of people with disabilities and/or recipients of disability pensions in an environment of respect, equity and opportunities.

We are looking for a Quality Analyst in Insurance Retention
Modality: Teleworking
Working hours: 40 hours per week
Hours: Monday to Friday, from 9:00 a.m. to 5:30 p.m.
Contract type: Fixed term

What will your role be?

Listen and analyze insurance sales calls, ensuring compliance with service protocols and scripts established for the sale.

Requirements:

- Secondary or Higher Education (exclusive).
- Minimum experience of 1 year in banking products: insurance, withholdings, Collections, banking products (exclusive).
- Knowledge of banking/financial services and products and customer service is desirable.
- Management of computer tools at the user level.
- Experience in teleworking tools (exclusive).

Benefits that make the difference:

- Certified and paid training.
- Personal accident insurance.
- Continuous training.
- Special permits and support protocols (TEA Law, work-life balance).
- Quarterly income adjustment.

Are you interested?
Apply with us and be part of an organization that values ​​people, promotes inclusion and works with purpose.

Join BancoEstado Contact Center and transform the customer service experience in Chile!"