Job Description

Digital Operations Analyst BPO / Collections\n Modality: In-person\n Location: Gregorio Paredes 312, Cercado de Lima\n Income: S/ 2,500 base + S/ 1,000 variable for compliance\n Objective of the position\nEnsure the correct monitoring, control and optimization of digital portfolios and campaigns, contributing to the fulfillment of operational KPIs and the continuous improvement of processes.\n Functions main\nMonitoring and control of digital portfolios and campaigns\nCoordination with supervisors for compliance with KPIs\nValidation of loads, structures and operational reports\nCoordination with technical areas and back office\nMonitoring of incidents and improvement proposals\nSupport in the implementation of new processes\n Requirements\nExperience in BPO, collections or contact center\nManagement of databases and reports\nKnowledge in digital operation (mailing, bots, dialers is a plus)\nGood command of Excel\nAnalytical and organized profile\nCoordination and communication skills\nDesirable\nExperience leading teams or projects\nKnowledge in process automation\nWe offer\nPayroll entry\nProfessional development line\nParticipation in digital transformation projects\nVariable bonus for performance\nIf you want, I can prepare a more aggressive version (to attract more senior profiles) or a more operational (for junior profiles with projection).",