Job Description

Purpose of the Position

We are looking for a dynamic person with excellent verbal fluency and analytical skills to join our operations team. Not only will you attend to requirements, but you will be the expert who teaches our clients how to get the most out of our route monitoring platform.

Main Responsibilities

•PQR Management: Reception and solution of customer requirements through chat and virtual channels
•User Training: Conduct virtual demonstrations and training on the use of the routing platform, ensuring that the client masters the tools.
•Operational Management: Monitor the status of the plates in the system, verify the operation of the GPS devices and report anomalies.
•Technical Mastery: Constantly learn platform updates to act as an expert in front of the client.
•Monitoring: Document the cases attended and ensure that the routes are being displayed correctly in the software

Requirements:

Education: Bachelor's degree, technician, technologist in customer service or systems areas.

Experience: Minimum 1 – 2 years in virtual customer service (chat/mail) and experience in training and customer service is desirable.

Skills: Fluent use of computer tools (basic Office, browsers, remote support tools). High capacity for autonomous learning and operational data analysis.

Working conditions:

Indefinite term contract
I work from home, however city transfers are not accepted. The person must work in the city where they are hired.
Availability to go and train clients in person, when they request it. (it is not recurring, but it can happen)
Schedules Monday to Saturday, rotating shifts.
Current legal minimum wage + transportation assistance $2,000,000
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