Job Description

We are Revvo, one of the main corporate digital learning companies in Brazil. We have clients in more than 450 companies in Latin America and we train more than 3 million employees per year. We are here to break fathers and help all companies realize their potential through the development of their people. We are looking for professionals aligned with our values. Who has the attitude of giving, focused on the success of the client, with expertise in learning, who promotes collaboration and diversity and sejam revolutionários in everything or what we do. Do you identify with people? Então venha revolutionize digital learning!MISSÃO/ SUMMARY:O Service Desk Analyst is a professional specialized in providing first-line technical support for users of technological educational platforms. This professional acts as the main interface between final users and the company, dealing with Technical queries, clarifications and incident solutions. With deep knowledge of the platform, it strives to guarantee an uninterrupted and optimized user experience. FORMAT/ COURSES/ CERTIFICATIONS NECESSÁRIAS:Desejável: Complete higher education.MAIN ACTIVITIES:Serve users via telephone, e-mail or system, registering, categorizing and prioritizing requests in a clear and organized manner;Solve problems and guide users on the correct use of the platforms and educational products of the company;Accompany the status of two children, keeping the user informed and guaranteeing customer satisfaction; Support backoffice activities related to support, such as data conferencing, updating cadastres and interest records; Participate in orientation sessions with users, explaining their use basic of the tools and functionalities of the platforms;Signalize for internal areas recurring problems or suggestions of observed improvements not contacted by the users;Contribute to the creation and updating of support contents, such as frequently asked questions, guides and simple tutorials;Work in accordance with how internal service, quality and privacy policies. REQUIREMENTS AND DESCRIPTIONS: Previous experience in customer service, support, call center or backoffice; Good oral and written communication, with a focus on clarity, empathy and objectivity; Desejável: courses or training in customer service to the client, assertive communication, conflict resolution; Complete medium education (higher course will be a differential); This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.