Job Description

LL Business Solutions is seeking a Customer Service and Support Specialist to provide support to corporate clients using Microsoft Dynamics 365 Business Central and our tax localization solutions for Latin America.

The person will be responsible for managing support requests, analyzing functional incidents, coordinating escalations with internal teams, and ensuring an excellent service experience.

Main functions:

Respond to support requests through tickets, email, and meetings.
Provide Level 1 and Level 2 functional support for Microsoft Dynamics 365 Business Central.
Analyze incidents related to financial processes, taxes and electronic billing.
Document cases, root causes and solutions.
Coordinate escalations with functional teams, development and external suppliers.
Follow up on cases until resolution.
Maintain constant communication with clients about the status of their requests.
Manage priorities and SLA compliance.
Participate in functional testing and validation of solutions.
Contribute to the creation of documentation and knowledge base.

Requirements:

Minimum 3 years experience in enterprise application support, Customer Service or Customer Success.
Experience serving corporate clients (B2B).
Functional knowledge of Microsoft Dynamics 365 Business Central or experience in other ERPs.
Knowledge of financial processes (CxC, CxP, taxes, banks, purchases and sales).
Experience using ticket management tools.
Excellent verbal and written communication.
Analytical capacity and customer orientation.

We value experience in:

Electronic billing.
Tax locations.
Multi-country ERP support.
Cloud Solutions.
Intermediate or advanced English.",