Job Description

JOIN TP AS IT INCIDENT MANAGEMENT ANALYST ENGLISH!\nTP is a global digital services company for businesses. Our global scale and local presence allow us to be a force for good by supporting our communities, our customers, their consumers and the environment. We offer advanced, digitally empowered business services to help the world's best brands optimize their operations in a meaningful and sustainable way.\n\nWhat will your duties be?\nAssist on calls for internal and external clients.\nDirect and control internal bridges to resolve severity 1 and 2 incidents.\nManage Service Desk and manage escalations.\nCreate and maintain IT documentation and processes.\nControl metrics, reports and improvement opportunities.\nSupport in administrative tasks related to IT Services.\nRequirements:\nEnglish B2 or higher\nExperience in Service Desk or incident Management\nAdvanced skills in Microsoft office\nTechnician, Technologist or professional in IT or similar areas.\nExperience in customer service\nKnowledge in ITIL, CCNA (certification desirable)\nAbility to function in dynamic, high-paced and high-speed environments demand; desirable experience in BPO.\nWhat we offer:\n· Indefinite-term contract\n· Teleworking modality\n· Competitive salary\n· Growth opportunities in a global environment\n\nIf you are proactive, you like to work as a team and want to be part of an environment of constant learning, we are waiting for you!}\nApply now and take the next step to join TP, the best Great Place To Work in Colombia!",