Job Description

JOIN TP AS A TRILINGUAL INCIDENT MANAGEMENT ANALYST! \nTP is a global digital business services company. Our global scale and local presence allow us to be a force for good by supporting our communities, our customers, their consumers and the environment. We offer advanced, digitally empowered business services to help the world's best brands optimize their operations in meaningful and sustainable ways.\nWhat will your role be? \nSupervise and ensure the efficient processing of critical incidents.\nAssist in calls and communications with internal and external clients.\nLead and control internal bridges to resolve incidents of severity 1 and 2.\nManage escalations and manage Service Desk.\nCreate and update documentation, reports and key metrics.\nIdentify opportunities for improvement and optimization in IT teams.\n\n Requirements:\nAcademic Training: Bachelor's degree, Technician, Technologist or professional in IT or related areas.\nExperience: Minimum 6 months in customer service. 6 months of experience as Incident Response, Incident Management, Situation Management or remote support is desirable.\nTechnical knowledge: Advanced in Microsoft Office and BPO processes.\nRequired languages: Portuguese B2+ and English B2+ (Mandatory) \nLocation: Colombia\nAvailability at rotating schedules.\n\nWhat we offer:\nIndefinite-term contract\nTeleworking modality\nSalary competitive\nGrowth opportunities in a global environment\nIf you are proactive, like working as a team and want to be part of an environment of constant learning, we are waiting for you!\nApply now and take the next step to join TP, the best Great Place To Work in Colombia!",