Job Description

Manage the titling processes in a precise and timely manner, from the reception and review of requirements to the integration of the file, the preparation of documents, the monitoring of legalizations or apostilles and the coordination of shipments. The person must ensure compliance with institutional procedures and maintain clear, respectful and firm communication with students.

MAIN RESPONSIBILITIES
Receive, review, organize and update the files of students who request to start their degree process.
Verify compliance with academic, financial and documentary requirements before authorizing the advancement of each case.
Confirm academic and financial peace and security, degree modality, degree option, payments, signed forms, photographs and personal or academic documents.
Detect incomplete, illegible, expired documents or documents with inconsistencies in names, identifications, dates, programs or degree modalities.
Request corrections and follow up on pending requirements, leaving an updated record of each procedure.
Prepare and review the information used to issue diplomas, certificates, transcripts and other academic documents.
Follow up on authentication, legalization, apostille, printing and sending processes of physical or digital documents.
Respond to queries through authorized institutional channels, explaining requirements, stages, times and scope of the process.
Keep the area's databases, checklists, reports and internal controls updated.
Escalate exceptional cases, claims, possible irregularities or requests that require authorization to coordination.

REQUIREMENTS
Technical, technological or professional training in Administration, Educational Management, Law, Archival Science, Accounting, Document Management or related areas.
Minimum two years of experience in administrative, academic, documentary or customer service functions.
Experience in reviewing, organizing and monitoring files and databases. ",