Job Description

JOIN TP AS IT SERVIDE DESK ANALYST I PORTUGUESE! \nTP is a global digital business services company. Our global scale and local presence allow us to be a force for good by supporting our communities, our customers, their consumers and the environment. We offer advanced, digitally empowered business services to help the world's best brands optimize their operations in meaningful and sustainable ways.\n\nWhat will your role be? \nProvide end-to-end follow-up on requirements and minor incidents, even with other areas.\nManage escalations of internal clients and guarantee effective solutions.\nUse IT Services materials, documentation and processes, and provide continuous feedback.\nMonitor and analyze metrics and performance reports (KPI).\nActively participate in the continuous improvement of IT services.\nEnsure compliance with shift scheduling and report developments.\n Requirements:\nLocation: Live in Medellín or Bogotá, or main cities (Mandatory).\nRequired languages: Portuguese minimum B1+ or B2 conversational and written.\nAcademic Training: Bachelor's degree with at least four semesters completed in IT-related areas is accepted, as well as technicians, technologists or professionals graduated in systems, networks, telecommunications or related areas.\nExperience: Minimum 6 months of experience in technical support, IT help desks and Helpdesk.\nTechnical knowledge: In IT, operating systems, hardware, users, credentials and applications.\nSkills in problem solving, critical thinking, teamwork, adaptability and organization.\nAbility to manage multiple tasks and priorities in a dynamic environment.\n What we offer:\nIndefinite-term contract\nTeleworking modality\nCompetitive salary\nGrowth opportunities in a global environment\nIf you are proactive, you like working as a team and you want to be part of an environment of constant learning, we are waiting for you!",