Job Description

At MM Desarrollo Humano we will select for Sytex, a leader in the development of management systems for telecommunications and technology, for the City of Córdoba, a:

Technological Customer Support Analyst (User Success)

You will be responsible for providing detailed attention to users of the Sytex system, in order to solve problems and concerns that arise, contributing to increasing the positive image of the company.

Your main responsibilities will be:
•\ Provide solutions and support to customers, solving problems quickly and skillfully, always proactively.
•\ Properly diagnose, solve and document problems that arise in the product.
•\ Participate in the implementation of new projects and products.
•\ Organize information, issue reports.
•\ Follow up on incidents that cannot be solved at the moment, until their final resolution, and confirmation to the user.

This requires:
•\ Telecommunications Studies and Knowledge (preferably), Systems or Technology.
•\ Experience in customer service.
•\ Advanced use of Excel, MySQL, AI.
•\ Learning agility. Proactivity.
•\ Analytical and decisive thinking.
•\ Autonomous and team work.
•\ Excellent verbal and written communication skills.
•\ Full Time Availability

Excellent working conditions are offered, with remote modality, flexibility and permanent training and development.
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