Job Description

Technical Support Specialist (Telecommunications)\nJob Description\nWe are seeking a dynamic, customer-oriented professional to join our team in an international environment. Your mission will be to guarantee the correct implementation and support of software solutions for telecommunications, ensuring efficient resolution of incidents and comprehensive project management.\nMain responsibilities\nDeployment of software projects in the field of telecommunications.\nProvide technical support by email and telephone.\nOffer a professional service, resolving technical incidents within established deadlines.\nManagement and resolution of level 1 and 2 incidents.\nActive participation in international projects.\nProject planning, documentation and monitoring.\nRequirements\nDegree in Computer Science, Systems and Networks, or Telecommunications Engineering.\nKnowledge in telephony, VoIP, virtual switchboards and SIP protocol.\nMinimum experience of 1 year in technical support and customer service.\nExperience in project management.\nKnowledge in communications networks: TCP/UDP protocols, traffic analysis (WireShark), configuration switches, routers, VPNs and firewalls.\nMicrosoft SQL Server DB administration.\nIIS and Node.js web server administration (Apache desirable).\nSolid knowledge of the web technology stack (HTTP, HTTPS, cookies, headers, SSL certificates).\nKnowledge in systems, virtualization and cloud environments.\nSkills in network architecture and administration.\nValued competencies\nInitiative, empathy and excellent skills oral and written communication.\nAbility to work in a team and in international environments.\nDeep technical knowledge and customer orientation.",