Job Description

StartUp of an important economic group related to agricultural services and products, is incorporating talent!\nWe are looking for advanced students or graduates of Systems careers with a minimum of 3 years of experience in functional support, help desk or user service in business systems, preferably in ERP or SaaS solutions.\nThe position will be in charge of the management, analysis and resolution of incidents and requirements reported by users, providing operational support, functional documentation and management of escalations to technical teams.\nYours The main functions will be:\nManagement and tracking of tickets in Jira.\nAnalysis and replication of incidents in Testing or Validation environments.\nAssistance and support to users.\nDocumentation of procedures and instructions.\nCoordination of technical escalations.\nRequirements:\nKnowledge of Windows and Linux operating systems.\nManagement of ticket management tools such as Jira.\nExperience or knowledge in ERP (TOTVS desirable ERP).\nReside in Rosario or surrounding areas.\nAvailability from Monday to Friday from 9 a.m. to 6 p.m.\nManagement of Portuguese.",