Job Description

GO TO TP FOR IT SERVICE NOW BILINGUAL ANALYST!\nTP is a global digital services company for businesses. Our global scale and local presence allow us to be strong enough to help our communities, our customers, our consumers and the environment. We offer advanced and digitally empowered business services to help the best brands in the world optimize their operations in a meaningful and sustainable way.\n\nWhat will your functions be?\nManage the knowledge life cycle through a sustainable model that guarantees an up-to-date, precise and aligned data base with the policies of the company.\nTake care of and optimize content generated by AI, reviewing parameters to ensure technical precision and relevance before integrating them into Artificial Intelligence models.\nCreate, modify and publish technical articles to close knowledge gaps, fulfilling standards of taxonomic, security and privacy.\nLead the review and approval process, collaborating with regional teams to guarantee quality and satisfaction (compliance).\nManage user feedback, transforming comments into continuous improvements for the articles and self-service experience.\nExecute Quality checks in ServiceNow items and modules, validating that processes and functions operate according to stable standards.\nDesign and configure services in ITIL modules, ensuring implementation according to best industry practices.\nBrindar supports BAU in the management of incidents, guaranteeing operational continuity and efficiency of the platform.\nAdminister the CMDB and licensing, verifying the actualization of the configuration data base and the fulfillment of corporate license limits.\nActuate as enlace between Service Owners and customers, translating business needs into it technical solutions within ServiceNow.\nImprove continuous improvement, optimizing internal processes to increase the usability and functionality of the platform.\nRequirements:\nEnglish B1 or higher (Compulsory Conversational).\nTechnician, Technologist or professional in IT or similar areas.\n6 months of experience in IT the area of quality, communication or documentation.\nMedium knowledge of IT hardware and infrastructure.\nCapacity to develop in dynamic, high-speed and high-demand environments; Desirable experience in BPO.\nWhat we offer:\nIndefinite contract\nTelework modality\nCompetitive salary\nGrowing opportunities in a global environment\n\nIf you are proactive, you enjoy working with a team and want to be part of an environment of constant learning, we are you hoping!}\n¡Postúlate now and from the next step to join TP, the best Great Place To Work in Colombia!",