Job Description

THIS IS YOUR PRACTICE OPPORTUNITY! \nWe are looking for passionate and motivated practitioners to join our Work Force team at Foundever. This is an excellent opportunity to gain practical experience and develop job skills. \nThe functions to be performed would be the following:\n- Monitor in real time the volume of contacts and the status of the agents to detect operational deviations.\n- Manage schedule adherence, controlling breaks, entries and exits, and coordinating corrective actions with supervisors.\n- Analyze intraday data comparing results vs. projections to identify operational patterns and risks.\n- Manage resources in real time, redistributing agents, managing overtime and adjusting activities according to demand.\n- Maintain constant communication with leaders and supervisors, reporting alerts and giving timely operational instructions.\n- Generate intraday reports documenting deviations and corrective actions implemented.\nRequirements\n Be a student in the productive stage of Administrative Assistant or related career.\n Not have signed a contract learning previously\n We offer \n 100% SMLV+EPS+ARL+PENSIONS+EMPLOYMENTS+TRANSPORTATION ASSISTANCE. \n Hours 8am-6pm. \n Conditions to boost your professional career. \nSignificant professional networks.",