Job Description

Do you like helping people and solving problems? Join our team and be part of our customers' experience.
Main responsibilities:
- Follow up on customer service and clarify doubts in a timely manner.
- Resolve incidents and negotiate solutions that strengthen the relationship with the client.
- Manage after-sales service: guarantees, repairs and monitoring of order delivery.
- Comply with established KPIs: response time, customer satisfaction and quality of service.
- Follow up on sales opportunities.
We require:
- Service orientation and excellent communication.
- Negotiation and conflict resolution skills.
- Proactivity, organization and focus on results.
- Previous experience in customer service or related areas (desirable).
We offer:
- Dynamic and collaborative work environment.
- Constant training.
- Remote work
- Life insurance and medical expenses
- Flexible schedules to continue studying.
- Additional benefits to those of law ",