Job Description

•\ Handle incoming and/or outgoing customer calls in a timely and friendly manner.
\ •\ Provide clear information about the company's products, services or processes.
\ •\ Resolve requests, complaints or concerns, guaranteeing quality care.
\ •\ Record the information of each contact in the corresponding system.
\ •\ Comply with established service, quality and productivity indicators.
\ •\ Follow up on cases when necessary.
\ •\ Offer products or services according to assigned campaigns.
\ •\ Maintain respectful and professional communication with clients.
\ •\ Work remotely, complying with company schedules and guidelines.
\ •\ Report news or incidents to the immediate supervisor",