Job Description

We are growing and we continue to look for professionals with a great Winner attitude!\nWe are WIN, a Peruvian fiber optic internet service company with nationwide reach, we are committed to ensuring that our community enjoys the true speed of the Internet.\nWe are looking for the best talents and you can be the next Winner.\nYou will be responsible for:\nHandling customer queries related to billing, claims, installations, coverage and technical problems according to customer service protocols.\nReport critical cases. to the immediate boss.\nComply with customer service procedures and protocols.\nExecute out calls to close a sale, retention and contract.\nOther functions that the immediate boss assigns.\nTo be a Winner, you need:\nExperience in Customer Service in Social Networks and Crosselling at least 6 months (essential).\nExperience in Retention at least 6 months (preferred).\nUse of Microsoft Office at Level Intermediate.\nHave a laptop or desktop + Headphones to make phone calls.\nHave a minimum wired internet of 80 megabytes.\nImmediate availability to work remotely 8 working hours + 1 hour of refreshment from Monday to Sunday.\nGeneral range from 07:00 am - 12:00 am (weekly rotating schedule)\nMANDATORY - Headset with USB cable.\nTe We offer:\nSalary + VARIABLE in Payroll.\nAll Legal Benefits from the first day of work.\n100% EPS Insurance in the Base Plan and Oncology Insurance covered at 50% by the company.\nConstant training.\nPossibility of growth in an emerging telecommunications company.\nThis call is in accordance with WIN's organizational policies where diversity is respected and does not make any type of discrimination in accordance with Law No. 28983, also promotes the inclusion of people with disabilities in accordance with Law No. 29973 and does not request any type of payment or subscription to participate in recruitment and selection processes in accordance with our Anti-Bribery Policy.",