Job Description

At Footloose, a Peruvian company with 27 years in the footwear retail sector in Peru and Ecuador, we respect and value the individual characteristics of all people. We are committed to diversity, inclusion and gender equality in the workplace and we do not carry out any act of discrimination based on ethnic origin, sex, age, marital status, sexual orientation, religion, disability, nationality, economic situation or any other factor. We are looking for a:\n\nCustomer Service Advisor Remote Work\n\nRequirements:\nMinimum education required technical/university studies in Business Administration or similar\nMinimum experience of 06 months in customer service (call center)\nAvailability to work from Monday to Saturday (from 9 am to 6 pm or from 11 am to 8 pm, business hours rotating)\n\nFunctions:\n- Coordinate cases of requests for refunds and exchanges to guarantee adequate attention according to procedure.\n- Carry out continuous communication tasks with customers to achieve good attention to their queries or complaints.\n- Channel the requests and/or queries of internal customers with HR to ensure that a response is received.\n- Inform customers of the status of their orders through web sales to ensure the appropriate response.\n- Coordinate with marketplace customers. status of their orders and/or queries or complaints to them with the aim of ensuring adequate attention to them.\n- Respond to social media queries with the aim of maintaining an adequate customer service process.\n- Carry out other activities entrusted by the direct manager with the aim of contributing to the proper functioning of the area.\n\nWe offer:\nEntry to payroll with all the legal benefits.\nBirthday voucher\nTraining - Virtual Campus Free\nCareer line opportunity\nCorporate agreements\nVolunteer work\nPersonal and professional growth",